If you cannot attend an appointment for any reason then we please ask that you inform us as soon as possible in order for us to provide your appointment slot to another patient.
If you are late
Appointments will be held for you for up to 5 mins after the time given to you. If you arrive more than 5 mins late, you will be asked to make another appointment. Please do not be offended by this; the reason that we do this is so that other patients are not kept waiting if you are late.
If you need to cancel an appointment, please inform us as soon as you know that you will not be keeping it so that your appointment can be given to another patient and will not be wasted. We have many wasted appointments each day because patients do not turn up and they do not let us know in advance so that the appointment can be given to another patient.
If you miss three appointments without cancelling them – this may lead to removal from the surgery