Strensham Road Surgery

0121 440 3720

Open 9.00am – 6.30pm Monday to Friday

Patient Information

Here you can find out how to register at our practice and read other important information for patients. You can find out more by clicking on the links.

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

COVID-19 Information

Please do not attend the surgery if you have any symptoms of Coronavirus Face covering exemption cards If you feel you can not wear a face covering in public because ... [continue] COVID-19 Information

How to register

Services are available to registered patients only. If you are entitled to NHS care and reside in B11, B12 area you can register with the practice. Registration of patients living ... [continue] How to register

Named GP

All patients at Strensham Road Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

If you are entitled to NHS care and reside in B11, B12 area you can register with the practice. Please use the map below to see if you live within ... [continue] Practice boundary

Practice policies

Please find below our practice polices, click on the pages to find out more information on each.

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Privacy & Cookies Policy

Strensham Road Surgery privacy policy which is there to protect you and other users. This policy sets out the basis on which any personal data we collect from you, or that ... [continue] Privacy & Cookies Policy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form below. If you move ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour